Enzo

Terms of Service

Last updated: September 2, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”) and Enzo Technology, Inc., a Delaware corporation (“Enzo,” “we,” “us,” or “our”). These Terms govern your access to and use of the website and content we operate (the “Site”) and the Enzo platform we make available to authorized organizations (the “Platform”, and together with the Site, the “Service”). The Service is owned and operated by Enzo, and is intended to be used by individuals in connection with their organization’s business.

The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on the Site (collectively, the “Agreement”).

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OUR SITE OR USING THE SERVICE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BECOME BOUND BY THIS AGREEMENT. THESE TERMS INCLUDE INFORMATION ABOUT FUTURE CHANGES TO THESE TERMS, LIMITATIONS OF LIABILITY, AND RESOLUTION OF DISPUTES BY COURTS IN AN AGREED VENUE.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must stop using the Service immediately. If these Terms are considered an offer by Enzo, acceptance is expressly limited to these Terms.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates, and all users who access the Service through your account to this Agreement, in which case the terms “you” or “your” shall refer to such entity, its affiliates, and users associated with it. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this Agreement and may not use the Service.

1. Description of Service

Enzo is an AI-powered relationship intelligence platform for go-to-market teams. The Service enables organizations to grant read-only access to the business systems they already use, such as their customer relationship management system, collaboration and messaging tools, and meeting-notes tooling, to extract relationship signals, assemble account context, generate next-best-action recommendations, and receive AI-generated insights. The Service is powered by third-party artificial intelligence providers and third-party cloud infrastructure. We reserve the right to modify, update, or discontinue any feature of the Service at any time without notice.

2. Account Registration

Access to the Service is provisioned by Enzo for your organization. Accounts are created for the individuals your organization authorizes, and access is granted through Google sign-in. You agree to:

  • Provide accurate and current information.

  • Maintain the security of your account credentials. You are responsible for all activity that occurs under your account.

  • Notify us immediately at support@getenzo.io if you suspect unauthorized access to your account or any other breach of security.

You represent that you are at least 18 years of age and legally competent to accept this Agreement. You acknowledge that you have no right, title, or interest in any account provisioned to you.

Work Accounts

If you connect a work account or your organization’s systems to the Service, you represent and warrant that you have all necessary authorization from your employer or organization to do so and to permit the processing described in these Terms, including read-only access to the records held in the business systems your organization connects and authorizes. Your employer or organization is the data controller for any organizational data processed through the Service, and we act solely as a processor or service provider on their behalf with respect to such data, except where we process data for our own independent business purposes permitted by applicable law, such as account administration, billing, fraud prevention, security, legal compliance, or service communications. You are solely responsible for ensuring your use complies with your employer’s policies. Enzo has no obligation to verify whether you have obtained any internal approvals or authorizations required by your employer or organization. We have no liability to your employer or organization arising from your decision to connect a work account.

Third-Party Data in Your Accounts

The Service processes data from your connected accounts, which may include information about or from third parties (such as the contacts, prospects, and counterparties recorded in your connected systems) who are not users of the Service (“Third-Party Data”). By connecting your accounts, you represent and warrant that you have all rights and consents necessary to permit the processing of Third-Party Data as described in these Terms and our Privacy Policy. You are solely responsible for any claims, disputes, or liability arising from or related to Third-Party Data, and you release us from any and all liability in connection with our processing of Third-Party Data in accordance with these Terms.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Service for any purpose that violates applicable local, state, national, or international law or regulation (including but not limited to copyright or trademark laws).

  • Attempt to gain unauthorized access to the Service, other user accounts, or any computer systems or networks connected to the Service.

  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein.

  • Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of the Service, except as permitted by applicable law.

  • Use data obtained through the Service to harass, abuse, stalk, threaten, or otherwise harm any person.

  • Sublicense, sell, rent, lease, transfer, assign, or otherwise dispose of the Service or any rights therein.

  • Copy, modify, or create derivative works based on the Service, or make its functionality available to third parties, except as permitted by applicable law.

  • Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on the Service.

  • Upload or transmit viruses, malware, or any other harmful code through the Service.

  • Use the Service to provide legal, regulatory, financial, employment, or other professional advice, or to make employment-related decisions, including hiring, termination, compensation, or performance evaluations. For the avoidance of doubt, AI-generated insights, notes, summaries, recommendations, and semantic search results made available through the Service are informational only and must not be relied upon as a substitute for human judgment.

4. Intellectual Property

We retain all rights, title, and interest in and to the Service, including all software, designs, text, graphics, and other intellectual property. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose, subject to your compliance with these Terms. No rights or licenses are granted to you by implication or otherwise, except for the license expressly set forth herein.

You retain all rights to the electronic data and information submitted by or for you to the Service, or collected and processed by or for you using the Service (“Customer Data”). You grant Enzo a non-exclusive, worldwide, limited term, royalty-free right to host, use, copy, transmit and display Customer Data as appropriate for Enzo to provide and ensure proper operation of the Service, including to prevent or address service or technical problems, in accordance with this Agreement, including to provide insights, recommendations and value analysis to optimize your use of the Service. This right terminates when you delete your Customer Data or your account.

You are responsible for the accuracy, quality and legality of Customer Data, the means by which you acquired Customer Data, and your use of Customer Data with the Service. You represent and warrant that you have all rights necessary to make it available to the Service, and that it does not infringe or misappropriate the rights of any third party or violate applicable law.

Derived Data

The aggregated, anonymized, de-identified, or statistical data, insights, learnings, or analytics generated by or derived from the operation of the Service, including usage data and performance metrics, that do not reasonably identify you, any individual, or your organization (“Derived Data”).

As between the parties, Enzo retains all right, title, and interest in and to Derived Data, and Enzo may use Derived Data for any lawful purpose, including to operate, maintain, improve, and develop the Service, provided that such use does not identify you or any individual.

5. Confidentiality

Enzo will hold your Customer Data in confidence and will not disclose it, except: (a) to provide, maintain, or improve the Service, including to the third-party providers described in Section 7; (b) as required by law, provided we give you notice where legally permitted to do so; or (c) with your consent. Enzo will use at least the same degree of care to protect your Customer Data as it uses to protect its own confidential information of a similar nature, and in any event no less than reasonable care.

This obligation does not apply to information that: (i) is or becomes publicly available through no fault of Enzo; (ii) was already in Enzo’s possession without a duty of confidentiality; (iii) is independently developed by Enzo without reference to your Customer Data; or (iv) is rightfully received from a third party without restriction on disclosure.

6. AI-Generated Content

The Service uses artificial intelligence to generate insights, summaries, meeting notes, follow-up drafts, recommendations, semantic search results, and other outputs (“AI-Generated Content”). AI-Generated Content is provided for informational purposes only. You acknowledge and agree that:

  • AI-Generated Content may be inaccurate, incomplete, misleading, or entirely wrong.

  • You are solely responsible for any decisions or actions you take based on AI-Generated Content.

  • We make no guarantees about the accuracy, completeness, timeliness, or fitness of AI-Generated Content for any purpose.

  • AI-Generated Content does not constitute legal, financial, professional, employment, or any other form of advice.

  • You assume all risks associated with your use of AI-Generated Content.

  • Use of Customer Data for AI. Customer Data may be processed by third-party AI providers solely for the purpose of providing the Service to you and subject to applicable contractual terms and configured service settings.

  • Ownership of AI Output. As between the parties and to the extent permitted by applicable law, you own the AI-Generated Content generated for you through your use of the Service. Enzo retains all rights in and to the Service, including the underlying software, prompts, workflows, models, methodologies, and Derived Data.

7. Third-Party Services

The Service integrates with or relies on third-party platforms and providers, including your organization’s customer relationship management system, collaboration and messaging tools, meeting-notes tooling, cloud infrastructure and artificial intelligence providers, and other third-party services your organization chooses to connect. The providers that process data on our behalf are identified in the data processing agreement with your organization. Your use of these third-party services is subject to their respective terms and privacy policies.

Enzo’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We are not responsible for the availability, accuracy, or content of any third-party services and shall not be liable for any damages arising from your use of them.

8. Fees

The Service is provided under a written agreement between Enzo and your organization. Fees, payment terms, and the subscription period are set out in that agreement or in the applicable order form. Fee changes for an existing subscription period are governed by that agreement. Except as required by applicable law, all fees are non-refundable once paid.

9. Term and Termination

These Terms remain in effect for as long as you use the Service.

  • You may stop using the Service at any time by emailing support@getenzo.io.

  • We may terminate or suspend your access at any time, for any reason, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will retain account data, transcripts, AI-Generated Content, and other Service data following termination in accordance with the retention periods described in our Privacy Policy. For 30 days following termination you may request an export of your data by contacting support@getenzo.io. After the applicable retention period we will delete or de-identify data, except where longer retention is required for legal, security, fraud-prevention, backup, dispute-resolution, or compliance purposes, or where data is retained by third-party providers under their configured service settings and contractual terms.

Survival. Sections 4 (Intellectual Property), 5 (Confidentiality), 6 (AI-Generated Content), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions) shall survive any termination or expiration of these Terms.

10. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Enzo Technology, Inc. and its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers (collectively, the “Enzo Parties”) specifically disclaim all warranties, OF ANY KIND, EXPRESS OR IMPLIED, including, without limitation, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. No advice or information, whether oral or written, obtained from us or through the Service, shall create any warranty not expressly made herein.

NONE OF THE ENZO PARTIES WARRANT that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy or reliability of any AI-Generated Content or any information obtained through the Service. THE ENZO PARTIES DO NOT REPRESENT OR WARRANT that the Service will meet your requirements or expectations. THE ENZO PARTIES make no warranty regarding the security of your data or the data of third parties processed through the Service, including any guarantee that such data will not be accessed by unauthorized persons.

THE ENZO PARTIES DO NOT REPRESENT OR WARRANT THAT:

THE INFORMATION PROVIDED ON SITE IS TRUE OR CORRECT, YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICE WILL BE CORRECTED. You use the Service entirely at your own risk. You are solely responsible for any damage to your computer system, loss of data, exposure of data (including records from your connected systems, transcripts, or other information processed through the Service), or other harm that results from your use of the Service.

11. Limitation of Liability

To the maximum extent permitted by law, in no event shall any of the Enzo Parties be liable to you or any third party for:

A) any indirect, incidental, special, consequential, punitive, or exemplary damages, or lost profits or revenues (whether direct or indirect), ARISING OUT OF THE USE, AVAILABILITY OR UNAVAILABILITY OF THE SERVICE (INCLUDING BUT NOT LIMITED TO THE UNAVAILABILITY OR CHANGE IN ADVERTISED SERVICE) OR ANY OTHER SERVICE OR GOODS OBTAINED THROUGH USE OF ANY OF THE FOREGOING, OR ANY DATA TRANSMITTED THROUGH THE SERVICE, EVEN IF ENZO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, including but not limited to damages for loss of profits, goodwill, data, use, or other intangible losses, regardless of whether we were advised of the possibility of such damages, and regardless of the cause of action or the theory of liability; and ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:

ANY CHANGES WHICH ENZO MAY MAKE TO THE SERVICE, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICE (OR ANY FEATURES WITHIN THE SERVICE); YOUR FAILURE TO PROVIDE ENZO WITH ACCURATE INFORMATION; YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL. B) ANY BODILY INJURY, DEATH, OR PROPERTY DAMAGE THAT MAY OCCUR AS A RESULT OF THE SERVICE.

Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total amount paid to us for the Service in the twelve (12) months preceding the claim.

This limitation applies to all claims, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been informed of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Enzo Technology, Inc. and its officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, damages (actual and consequential), fines, penalties, losses, liabilities, and other costs or expenses of any kind or nature (including but not limited to reasonable attorneys’ fees, or other legal and accounting fees), known and unknown, arising out of or related to: (a) your use or misuse of the Service; (b) your breach of these Terms; (c) your violation of law or any third party’s rights; (d) your Customer Data; (e) your connection of a work account without proper authorization from your employer; (f) any claims by third parties (including your employer, or any person whose information appears in your connected systems) arising from or related to data in your connected systems or your use of the Service; (g) your failure to obtain any necessary notices, disclosures, or consents for data processed through your use of the Service; or (h) your use of the Service for employee monitoring in violation of applicable law.

13. Dispute Resolution

Informal Resolution

Before initiating any formal dispute proceeding, you and we agree to first attempt to resolve any dispute informally. You may send us written notice ("Notice") at legal@getenzo.io or by mail at Enzo Technology, Inc., 1750 Franklin Street 7, San Francisco, California 94109. The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought ("Demand"). We will attempt to resolve the dispute within 60 days of receiving your Notice.

Courts

If the parties cannot resolve a dispute informally within 60 days, you and we agree to submit to the exclusive jurisdiction of the state and federal courts located in San Francisco, California, and each party waives any objection to the exercise of such jurisdiction.

All documents and information disclosed in the course of resolving a dispute shall be kept strictly confidential by the recipient and shall not be used by the recipient for any purpose other than resolving that dispute or enforcing its outcome, and shall not be disclosed except in confidence to persons who have a need to know for such purposes or as required by applicable law.

14. Modifications to Terms

We reserve the right to modify these Terms at any time and modified terms are effective upon posting to the Site. We will make reasonable efforts to inform you of these changes via email or through the Service. Enzo may also, in the future, offer new services and/or features including the release of new tools and resources. Such new features and/or services shall be subject to the terms and conditions of this Agreement.

For material changes (including changes to liability or data processing), we will notify you via email before the changes take effect. The notice will describe the changes and provide a link to the updated Terms. Non-material changes (such as formatting or clarifications) may be made without advance notice.

If you do not agree to the modified Terms, you may stop using the Service as described in Section 9, before the changes take effect. Your continued use of the Service after modified Terms are published constitutes acceptance.

15. General Provisions

Governing Law. These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-laws principles.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings on that subject. Where your organization has entered into a separate written agreement with Enzo governing its use of the Service, that agreement exclusively controls and will prevail over these Terms in the event of any conflict.

Force Majeure. We shall not be liable for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, governmental action, or power or internet failures, or any other cause which is beyond the control of Enzo. Enzo is hereby released by you from any claim or demand for any direct or consequential damages arising out of failure to perform as a result of a force majeure event whether or not herein enumerated or other event referenced above.

No Agency. Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and us or any third party provider as a result of this Agreement or use of the Service.

Notices. We may provide notices to you via the email address associated with your account. You may provide notices to us at legal@getenzo.io or by mail at Enzo Technology, Inc., 1750 Franklin Street 7, San Francisco, California 94109. Notices are deemed received when sent by email (upon transmission) or when delivered by mail (upon receipt).

Headings

Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.